Service Coordinator/Case Manager - Van Buren Center
The YMCA Van Buren Center has a Full-Time and Seasonal opening for a Service Coordinator/Case Manager. If you want to create positive change in the lives of others, and have the skills and experience required, this is definitely the job for you! Our full time staff receive a wonderful benefits package that includes vacation, sick and personal time; health, dental and vision insurance; participation in the Y-Retirement Fund; a free family membership and much more.
Responsible for facilitating services for the individuals participating in the Van Buren Center Programs as assigned. Utilizes a “blended management” approach while working with guests, partner agencies, staff and surrounding neighbors to establish a safe, caring, and friendly community. The Service Coordinator will work closely with the Rapid Rehousing Program staff and community service organizations in meeting the housing needs of the disabled, the indigent, the addicted, and the working poor who are experiencing homelessness. Each individual Service Coordinator will be assigned a unique role that will directly involve assisting participants to overcome their housing crisis. These roles may be identified as employment specialist, identification specialist, mental health specialist or another identified area that may assist the participant through their housing crisis.
ESSENTIAL FUNCTIONS include the following, other duties may be assigned:
• Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
• Actively cultivates collaborative relationships within the substance abuse and mental health services, treatment community, community service providers, and RRH Case Managers to coordinate services.
• Provide immediate housing services to participants entering the Short Term program.
• Provide Critical Time Intervention services to participants that have completed the Short Term Program.
• Assists guests in resolving issues that interfere with their ability to obtain stable housing and/or recovery
• Maintains list of inpatient and outpatient treatment programs and the services provided, and other appropriate programs based on need.
• Coordinates communication between program participants, RRH Case Managers and outside service agencies
• Keeps RRH Case Manager informed of progress, potential problems and assists in locating additional resources.
• Secures release of information from program participants when needed/requested
• Provides regular individual support conferences with participants to monitor progress with linkage and access to Rapid Rehousing or other housing option
• Maintains documentation and enter data in the Community Shelter Board Homeless Management Information System (HMIS). Ensures outcomes are met in regards to length of stay and linkage to Rapid Rehousing Program.
• Assists with guest grievances, including mediation and problem solving
• Works to maintain program outcomes with the Van Buren program
• Ensures files are audit ready and participates in Community Shelter Board Audits
• Attends and participates in regular staff and partner agency meetings/ trainings
• Bachelor’s degree (BSW, BA) from four-year college or university in psychology, social work, human services, or a related field; and two years related experience and/or training; or equivalent combination of education and experience; MSW or LSW preferred.
• Strong written and verbal communication skills
• Strong multi-tasking abilities
• Knowledge of the Social Services available through Franklin County, the State of Ohio, and local agencies
• Able to work in a team environment
• Ability to adapt to Center needs in regard to shift & hours worked
• Training requirements:
- Immediately upon hire: American Red Cross First Aid and CPR certifications
- Within 1 year of hire (and every 2 years thereafter): Non-violent crisis intervention, community resources, cultural competency, child and elder abuse, ethics mental health/substance abuse, motivational interviewing, and evacuation procedures.
• Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Proven track record of developing authentic relationships with others
• Ability to foster a collaborative team approach to solving challenging situations
• YMCA Team Leader certification- if not certified, then must obtain certification within 12 months. Requires completion of:
• Principles and Practices, Introduction to Volunteerism, Introduction to Leading Others, Introduction to Fiscal Management, Leadership Competency Assessment, Team Leader Certification Test